Overview
Chick-fil-A store operators needed to have a hub to view expenses, reimbursements, and food delivery issues at their restaurants. This had been handled solely by the store owners via spreadsheets and other means. I was brought in to design a key metrics tab in the Supply app to address this problem.
Interpreting Data
When placing orders with Chick-Fil-A Supply, store operators were charged a fee for product ordered and were issued credits if their order was damaged or lost. If there was any issue with their delivery, owners could report incidents with a variety of properties.
When viewing the data, they came in 4 distinctive types. Fees, Credits, Incidents, and Fill Rate. Visually, they led to visual traits that could lead to specific types of graphs.
Design
Taking visual cues from best-in-class metric providers, these value types were flowed into card designs for each metric.
Handoff
At the end of each sprint, I would build a deck and present to stakeholders in the business and engineering teams. This is a small preview of the deck below.
